Return Policy

Return

In regards to the disposition of ex. Art. 59 of Legislative Decree 6 September 2005, n. 206 (Consumer Code), for example “the supply of customized or personalized goods, the user has the right to withdrawal from the sale contract within 14 days.

The end of the 14 days begins when the client/user or third party different from the designated customer physically possesses the goods or:

a. 1. In case of multiple goods ordered by the customer in one order and delivered separately from the day the consumer or third party, different from the designated recipient and designated by the consumer takes physical possession of the last piece;

b. 2. In the case of delivery of goods that constituted of lots or multiple pieces from the day the consumer or third-party different courier designated by the consumer, takes physical possession;

Instructions for exercising the return in the cases provided by the Consumer Code.
To exercise the right to return the user must inform Guarracino Trade Company S.r.l with an explicit declaration sending appropriate form prepared by the Company found in the personal area properly completed or by sending an email to customercare@simoneguarracino.co.uk. The date of receipt of the communication will be taken in consideration by the Company. If the user uses the explicit return declaration, it is necessary to indicate the order number, Product, for which the return is intended and their address. In accordance with art. 54 of the Consumer Code, the burden of proof relating to the exercise of the right of return before the expiry period is an obligation of the consumer. For this reason, it is in the interest of the user to be accountable of their return communication to Guarracino Trade Company S.r.l.

The return declaration must be addressed to: 


GUARRACINO TRADE COMPANY s.r.l.
zona Industriale ASI Aversa Nord snc
81032 Carinaro (CE) Italy
Tel 0039 (0) 818133038 

E-Mail: customercare@simoneguarracino.co.uk

Items must be returned to: 
GUARRACINO TRADE COMPANY s.r.l.
zona Industriale ASI Aversa Nord snc
81032 Carinaro (CE) Italy
Tel 0039 (0) 818133038 


Upon receipt of the return communication, the Company will communicate the address to which the goods are to be sent, at the user's expense and care, in their original packaging, undamaged and free of any signs of wear and tear that could affect their use and future sale.
Once received, the Products will be accurately checked, and the user will receive a communication with a justification of acceptance or denial of their request.
The responsibility for any eventual damage during the transport of the returned goods is of the client.In case of acceptance, the Company will reimburse the cost sustained for the purchase, using the same payment method.
In case of refusal, the Company will explain the choice and will make the Products available to the user, who can collect them at the address and times communicated. For example, the returned goods that have undergone manipulative handling and / or alterations, sent without original packaging (as delivered) and / or with packaging that is not adequate to ensure safe transport will not be accepted;
The user is responsible for the decrease in the value of the Product due to improper handling other than what is strictly necessary to establish the nature, features and function of the Product. The user will have the responsibility to care, inspect and handle the product with diligence and arrange for the return in full integrity and suitability for the same, fully functional, complete in all its parts, in all its accessories, with illustrative sheets, identification tags, labels and seals attached to the Product.
In the event of a decrease in the value of the Product, an adequate notice will be given to the user and the reimbursement amount will be reduced by the decrease in value.

 

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