Payment and Shipping


The price of the sold items on the Website is in British Pounds (GBP). The price for shipping to the United Kingdom is listed on the page that contains the detail of each individual product. The cost is calculated on the bases of weight/volume necessary to transport the Product to the destination determined by the client without damage. The cost of shipment may be varied at any given time based on the agreements made with the courier service.

The Company reserves the right to modify the prices of the Product sold at any given time on its Website if deemed correct with the exception of system error or omissions.

For the Product payment, the user may choose from the given options in the order submission procedure to accept the related prices.

For the payment, the user may choose one of the methods listed in the order submission for purchase available on

Credit Card. The payment will transit through the PayPal system normally using the VISA Mastercard, and American Express circuit. The amount owed by the user to the Guarracino Trade Company S.r.l is paid at the moment the order is placed.

Debit Cards. The payment by debit card (authorized for online purchases) will not apply any additional cost to the Products; may be made only by the card owner during the validity at the moment of the purchase of the Product and the name on the card must match that of the person listed on the billing information.

Guarracino Trade Company S.r.l uses the secure payment service of PayPal that utilizes the SSL security protocol. The credit card information (number, holder name, expiration date and security code) are encrypted upon transmission. The Company does not have access nor does it memorize the data of the credit card used by the client for the payment transaction of the Product and declines any and all responsibility.

Ordinary Bank Transfer. The customer may pay with an ordinary bank transfer. Upon completion of the transaction, the user will receive an email confirmation of the submission and receipt of the order. Within 5 working days, the user must reply to the confirmation email attaching a copy of the transaction receipt. Only upon receiving the confirmation email and the authorization of a successful transaction, will the Company prepare and ship the order.

PayPal. The payment of the products may be done through PayPal. In this case, the user will be routed to where they will be able to make the online payment according to the PayPal payment procedures. The payment information will be processed directly by PayPal and not by the Company.


Each shipment contains:

a. The ordered Product;

b. Transportation documentation, receipt, or invoice;

c. Marketing information material (eventual).

Guarracino Trade Company S.r.l will not be held responsible for delivery errors caused by inaccuracy or incomplete order form or courier responsibility. For invoice issuance, the information provided by the user during the order process. No modifications will be allowed one the invoice is issued.

Date of Shipment.
Orders sent by from Monday to Friday from 9:00 am to 5:30 pm. Orders placed over the weekend will be processed starting the following Monday morning.

Orders for items already available are shipped within 2 working days and the first working day following the one in which the order was placed, subject to confirmation of the availability of the goods and verification of the payment. During sales, promotions, events or national holidays, shipments may take longer. In all cases reserves the right to postpone the shipment if these events occur

The user can follow the progress of the order that the selling company will communicate to the email address provided during the purchase order. The user can also follow the progress of the shipment through the Qaplà platform following the dispatch by Guarracino Trade Company S.r.l. with an email containing the contact details of the aforementioned Company. Floor or indoor delivery is not an option. Delivery times are of discretion of the courier service and in no case may any delays be attributed to the Company.

The shipping service provides delivery in 10-15 working days in the United Kingdom. The delivery service provides only a Curbside Delivery. This means that they will drive to the nearest access point possible to the intended address and you will be required to collect from there. If your shipment contains a pallet then you will be required to take the individual packages from the pallet into your home. You will not receive any assistance from the driver. In addition, the customer can opt for a “Telephone Delivery Notice” at a cost of £ 2.85, which allows arranging with the courier on the day of delivery. The delivery date must not exceed the next 48 working hours from the phone call. After 48 working hours, the courier may request a supplement relating to the stock, the cost of which varies according to the volume of the goods and the days spent at the competent logistic point.

Delivery Acceptance

Upon delivery of the goods, the user is required to carry out a thorough inspection of the packages, indicating acceptance on the delivery receipt with a reserve and describing any anomalies found. In case of lack of specific annotations, the Company will not be responsible for any damage, which is presumed caused by the user after delivery.

If the shipment is not successfully delivered to the address provided by the Customer, the costs of storage and/or sending the goods back to the sender shall be borne by the Customer. If for any reason the Customer refuses to deliver the goods, the shipping costs will be deducted from any refund due to the Customer from All customers at the time of order are obliged to accept all the contractual conditions set out. Customers accepting this contract undertake to accept the delivery of their package.

Customs & Local taxes

As per Brexit legislation, the customers will have to pay VAT, entry charge and deferment charges for orders over 135.00 GBP.

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Customer Care