Payment and Shipping

TERMS OF PAYMENT

The Company reserves the right to change the price of the Products marketed on its Site at any time, which is presumed to be correct except for errors - including computer errors - and omissions.

For the payment of the price of the Products, the user can choose one of the methods indicated in the procedure for forwarding the purchase order, accepting the related costs.

For payment, the user can choose one of the methods indicated in the purchase procedure which are summarized below:

Credit card and debit card. Payment by credit card and debit card will pass through the Banca Sella system through the American Express, VISA, MasterCard, Discover, JCB circuits. The charge of the total amount due by the user to Guarracino Trade Company S.r.l. is made at the time of order transmission. Payment by credit card and debit card does not involve any additional charge on the cost of the Products. The purchase can only be made by the cardholder, which must be valid at the time of the order. Confidential credit card and debit card data (card number, holder, expiry date, security code) are encrypted and transmitted to the service provider. The Company, therefore, does not have access to and does not store the credit card and debit card data used by the user to pay for the Products and expressly disclaims any liability in this regard.

Bancomat. Through the Bancomat Pay circuit (only for Italy) you can pay online with your ATM card, after registering and creating your account on the Bancomatpay site. The Company therefore does not have access to and does not store the credit card and debit card data used by the user to pay for the Products and expressly disclaims any liability in this regard.

Online bank transfer. The payment of the Products purchased on the Site can be made by bank transfer, by online transfer with MYBANK or by SOFORT BANK transfer.

Following the online transfer with MYBANK, the procedure outlined below must be followed: to. The user must select MyBank as a payment method and type the name of their bank. You will be automatically redirected to your online banking service; b. Enter the usual access codes to the online banking service. Payment details will be shown for further verification; c. Authorize the transaction. In a few seconds, the user and the seller will receive confirmation of payment; d. The order is successfully processed and the products or services purchased will be sent to the user.

Ordinary bank transfer. In the event of the impossibility of payment by online bank transfer, the possibility is reserved for the user to make payment by ordinary bank transfer. Upon completion of the purchase, the user will receive an email confirming receipt of the order. Within 5 working days, the user must respond to the purchase order confirmation email, attaching the accounting copy. Only upon receipt of this communication, subject to successful completion of the actual credit to the Company's account, the latter will consider the payment made and process the purchase order.

PayPal. The payment of the purchased Products can be made through the PayPal payment solution. In this case, the user will be redirected to the website www.paypal.com where he can pay for the Products according to the methods, forms and terms provided by PayPal. The data entered on the PayPal site will be processed directly by the same and not transmitted to the Company.

Cash on delivery (valid ONLY in Italy). Payment for products purchased on the Site can be made by the user, limited to the Italian territory, by choosing the cash on delivery method. The latter provides for a 10% deposit by bank transfer and an increase of € 14.00 for collection costs for the courier. Cash on delivery is available for orders over € 150.00 (Euro one hundred and fifty / 00) up to a maximum amount of € 1000.00 (Euro one thousand / 00). Upon completion of the purchase, the user will receive an email confirming receipt of the order where he will also find the bank details for the deposit transfer. Subsequently, the user must respond to the purchase order confirmation email by attaching the accounting copy. Only upon receipt of the actual credit to the Company's account, the latter will consider the payment made and process the purchase order.

Scalapay. It is possible to pay in 3 interest-free instalments with the Scalapay loan - powered by Stripe for amounts exceeding € 6.00 (Euro Six / 00) to € 1500.00 (Euro one thousand five hundred / 00). The customer will be redirected to the Scalapay website to complete the order. Payment with Scalapay does not involve any additional charge on the cost of the Products. The purchase can only be made by the cardholder, which must be valid at the time of the order. Confidential credit card and debit card data (card number, holder, expiry date, security code) are encrypted and transmitted to the service provider. The Company, therefore, does not have access to and does not store the credit card and debit card data used by the user to pay for the Products and expressly disclaims any liability in this regard.

 

Shipping

Shipping is free.

Each shipment contains: the Products ordered.

Shipping address

Guarracino Trade Company S.r.l. will not be held responsible for any errors in delivery due to inaccuracies or incompleteness of the data provided by the customer during the order completion procedure.

For purchases completed by credit/debit card and Paypal, it will not be possible to request any change in the shipping address once the order is confirmed.

Billing address

For the issuance of tax documents (Transport document /Invoice/ Receipt), the information provided by the user at the time of the purchase order will prevail. Guarracino Trade Company S.r.l. will not be held responsible for any billing errors caused by inaccuracies or incompleteness of the data provided by the customer during the order completion procedure.

Date of shipment

Orders are shipped from Monday to Friday except for exceptions.

For orders of items already available, the Company reserves the right to process the order within 2 (two) working days following the one in which the order was placed, subject to confirmation of the availability of the goods and verification of payment. During the period of events or national holidays, shipments may take longer. The management of shipments to Italy is entrusted to BRT s.p.a. The management of shipments to EU countries and the United Kingdom is instead entrusted to Fercam s.p.a. or DHL.

The user can also follow the progress of the shipment through the Qaplà platform following the sending by the Guarracino Trade Company S.r.l. an email with the tracking number. In no case is delivery to the floor foreseen. Delivery times depend on the courier and in no case can any delays be attributed to the Company.

The shipping service includes delivery in:

-24/48 hours in Italy

-5/7 days to Germany and Austria

-7/10 days to France and Belgium and Luxembourg

-10/12 days to Spain and Portugal

-10/15 days to Switzerland

- 15/20 days to the United Kingdom and Ireland

The Guarracino Trade Company is not responsible for any delays attributable to the courier.

Acceptance of the goods.

The delivery takes place only and exclusively at the street number (ground floor) excluding in any case, the delivery to the floor. In addition, the customer can optionally pay, at the time of purchase, the "Telephone notice" service which allows agreeing with the courier the day and time of delivery. The delivery date requested by the customer must not exceed the following 48 (forty-eight) working hours from the call from the courier. After 48 working hours, the courier may request a supplement relating to the stock, the cost of which varies according to the volume of the goods and the days spent at the competent logistics. If the shipment is not successfully delivered to the address provided by the Customer, the costs of storage and/or returning the goods to the sender are charged to the Customer.

At the time of delivery of the goods, the user is required to thoroughly check the packages, indicating on the delivery receipt the acceptance with a reserve and describing any anomaly found. In the event of a lack of specific notes, the Company will not be liable for any damage, which is presumed to be caused by the user after delivery.

If the shipment is not successfully delivered to the address provided by the Customer, the costs of storage and/or returning the goods to the sender are charged to the Customer.

If for any reason the Customer refuses the delivery of the goods, the shipping and storage costs will be deducted from any refund due to the Customer. All customers at the time of the order are obliged to accept all the contractual conditions set out. Customers accepting this contract undertake to accept the delivery of their order.

In the event of damage to the Product during the transport phase of the same, the customer, having opened the intact packaging, is obliged to report the damage by email to customer service, attaching suitable photographic documentation within and no later than 14 (fourteen) days. from the date of receipt of the delivery.

Guarracino Trade Company S.r.l. will arrange for the collection to be made at the destination indicated at the time of purchase. After the withdrawal, the Company reserves the right to evaluate the damage as a result of which the following will be offered alternatives to the customer: the repair of the same or the replacement of the product; if the product is not available and the repair is not convenient, short-term reordering may be proposed, by way of example and not exhaustively within 30 (thirty) working days or long-term reordering, by way of example and not exhaustively within 120 ( one hundred and twenty) working days.

The customer has the right to communicate the rejection of the proposals outlined above with consequent termination of the contract and issue of the refund within 30 working days from the communication in the manner used for the purchase.

If upon the outcome of the verification by Guarracino Trade Company S.r.l., the Product is not assessed as damaged, the entire amount of the costs relating to transport will be charged to the customer.

For orders of products whose delivery is expected in 120 days (or starting from a certain date), already at the time of completion of the purchase, the company reserves the right, for reasons of force majeure, to fulfil the aforementioned delivery within 365 days of confirmation. of the order.

Contact Us

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The Customer Service is at your disposal from Monday to Friday from 09:00 to 18:00 in Italian, French, English, German and Spanish.

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